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Cracked tank |
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Buckaroo 
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Joined: 09 Mar 2023 Location: Herts Status: Offline Points: 220 |
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 Topic: Cracked tankPosted: 24 Dec 2023 at 13:53 |
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So, after almost a week or ownership and the garage stinking like a, well like a garage actually. Really strong petrol smell.
Bike's back with the dealer and I have been told that the tank has a crack. Only 93 miles on the clock. Could be a long wait, whilst my tax and insurance diminish and I can't ride it on the odd dry day. Not particularly pleased but faeces happens.
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Gianni
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Joined: 16 May 2014 Location: Muswell Hill Status: Offline Points: 771 |
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Posted: 24 Dec 2023 at 14:57 |
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Does your dealer have an unsold model in the same colour?
Or perhaps Piaggio could reach out to other dealers on your behalf to supply a tank from an unsold bike? I would be less than impressed if this was just put into the "you'll have to wait until the factory supply a spare" column. BTW, what model is it? Interesting to know if it is a one-off or systemic problem (see 8 valve Stelvios from 2009 - still waiting for the recall).
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Le Mans 1, Spada, Cali 1, T3 Mongrel, Le Mans V, Quota x 2, Stelvio TT
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Oldrat
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Joined: 31 May 2014 Location: Harrow Status: Offline Points: 1660 |
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Posted: 24 Dec 2023 at 16:43 |
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Oh dear, feel for you. Hope it gets sorted quickly.
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1976 "Zagato" Gootsi cafe racer
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Buckaroo
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Posted: 24 Dec 2023 at 17:20 |
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It's a V100 Mandello.
They're going to try to get one in the UK but failing that it's a call to Giuseppe after New year. I'm stealing myself for a long wait. Will be looking for some comp as well. 93miles and a knackered tank isn't quite what I expected.
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Andy M
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Joined: 27 Jan 2015 Location: Leeds Status: Offline Points: 1140 |
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Posted: 24 Dec 2023 at 18:22 |
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Oh dear.
A cracked tank should certainly be a successful warranty claim. I'd start yourself a bit of a file with all the correspondence, especially the description as "cracked". You are entitled to your money back or a replacement in a reasonable time for defective goods. What's reasonable is a discussion point and they should be taking into account that you are missing out on using it. Piaggio have a reputation for dumping all this stuff on dealers. They are legally correct, so sympathise a little if the dealer struggles, but ultimately the dealer does have to fix this. The fact it is a safety concern (fire) may concentrate minds if it turns out Giuseppe can't remember which bench he keeps spares under. As a concerned citizen without a motorcycle to ride to take your mind off it, you may contact https://contact-dvsa.service.gov.uk/vehicle-user-name/ Good Luck and keep us posted Andy
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Brian UK
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Joined: 13 May 2014 Location: Surrey Status: Offline Points: 18226 |
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Posted: 24 Dec 2023 at 20:33 |
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Reminds me of a pair of motorcycle boots I bought from a (then) prominent supplier of leather bike clothing. This was before electric starters existed.
Sole broke up after a few months. "You've been using them to start a bike haven't you". Hope all are honest in sorting out your problem quickly.
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Brian.
Better 5 minutes late in this world than years early in the next. |
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Jerry atric
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Joined: 24 Nov 2014 Location: Wiltshire Status: Offline Points: 3431 |
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Posted: 24 Dec 2023 at 21:00 |
That's a classicđ |
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Simond
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Joined: 23 May 2021 Location: Kent Status: Offline Points: 1021 |
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Posted: 24 Dec 2023 at 21:46 |
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I like Andyâs recommendation.
Some 20 years back my wife received a recall notice for our Discovery 2. Needed a new fuel tank, apparently, risk of failure, fire,etc. Make appointment, they tell me I can have a loan car but I have to insure it. Tell them thatâs nonsense, and after a brief argument get it sorted, appointment, drop off car, collect loan car, and confirm that itâll take two to three hours. Do shopping, and then waste about an hour and a half before returning to collect my car which has not yet been started. âYouâll have to come back, sirâ. âMe, and Your loan car, will be in Folkestone when you bring my carâ. âWe donât do thatâ. âOk, give me a ring when youâre coming to deliver it, goodbyeâ They ring me. About 5:30, âweâre going to drop your car and collect the loan car, but thereâs no petrol in your carâ. âYes, I figured it would be easier to change the tank, so I ran the fuel downâ. âSo what do we do?â âPut a tenner in, and bring the receipt, itâs not difficultâ So they deliver it back, and we give them the tenner, and thatâs that. Til the following day. Finished work, I dropped the kids at their piano lessons, filled the Disco with petrol and drove home, end of the week, park car on drive, go to pub. Madame collects kids, and comes home to find a stream of petrol running down the drive⊠Theyâd only forgotten to tighten the clips on the elephantâs trunk between the filler and the tank. Fixed in two seconds, once Iâd rushed my pint. The funny bit of the story. at that time I worked for a tier1 supplier to the auto industry, and we had some issues with the launch of Disco3. I knew the quality director quite well (perhaps the opposite would be more accurate!) but he was much amused by my story on Monday morning. About half an hour later I had the dealerâs quality manager begging me to bring the car back so they could sort it out. Maybe Iâd have had a load of goodies if I had, but I didnât risk letting them break it again. Fuel tank leaks are definitely dangerous, definitely a recall matter. Take Andyâs advice. |
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Buckaroo
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Posted: 24 Dec 2023 at 23:05 |
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At present the dealer has been very helpful and unless they give me reason to think otherwise, I'm hoping for a quick resolution. I believe in honey first, vinegar second. I can do both pretty good.
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Simond
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Posted: 25 Dec 2023 at 08:27 |
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Nicely put. âHoney first, vinegar secondâ.
Hope it turns out ok, Merry Christmas!
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V7Chris
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Posted: 25 Dec 2023 at 08:41 |
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Yes, best to give them every opportunity to put it right first. Just as well it's not an Erwin Hymer group caravan (don't ever buy one, whatever you do). Damp issues identified by us in March 23, had to pay £50 for a damp report by another dealer as supplying dealers wouldn't look at it 'until the end of the year at least and it will be another six months after that before we can even think about booking it into the workshop for repairs'. A recorded delivery letter with a copy of the damp report reminding them of their obligations seems to have worked, at least it is now in the workshop undergoing repairs.
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Buckaroo
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Posted: 25 Dec 2023 at 09:10 |
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Thanks all. Merry Christmas!!
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Misttal4
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Posted: 15 Jan 2024 at 18:12 |
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The Vinegar honey thing makes sense now, I have jumped out of the intro forum to this thread.
I'll put the shaft drive link here so people can see it if they wish. |
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Buckaroo
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Posted: 15 Jan 2024 at 22:50 |
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Thanks, and to close the story, the bike is back with me. The dealer said that the battery was suspect and so they have changed it as well. All in all the dealer has been very good and super helpful.
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Brian UK
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Posted: 16 Jan 2024 at 08:09 |
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That drive shaft "problem" is nothing to do with warranty, it's clearly a rider inflicted failure.
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Brian.
Better 5 minutes late in this world than years early in the next. |
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Brian UK wrote: